Shipping policy

Shipping Policy

Last Updated: June 2026

1. Processing Time

Orders are typically processed within 1–3 business days. During collection launches, holidays, or periods of high demand, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

2. Shipping Methods and Delivery Times

Portugal

  • Express Shipping: 1 business day

Spain

  • Express Shipping: 1–2 business days

Europe

  • Express Shipping: 1–5 business days

United Kingdom

  • Express Shipping: 2–5 business days

United States

  • Express Shipping via FedEx: 2–5 business days

Rest of the World

Delivery times vary depending on destination and customs clearance procedures.

Please note that delivery times are estimates and may vary depending on your location and carrier operations.

Shipping rates are displayed during checkout.

3. Shipping Destinations

We currently ship worldwide.

If your country is not available during checkout, please contact us at atelierestorninho@gmail.com, and we will do our best to assist you.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

Please allow up to 48 hours for tracking information to become active.

5. Shipping Charges

Shipping costs are calculated during checkout based on your destination and the shipping method selected.

Any applicable free shipping thresholds will be displayed during checkout.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient. Such fees are not included in the product price or shipping charges.

Atelier Estorninho is not responsible for delays caused by customs clearance procedures or for any additional duties, taxes, or fees imposed by the destination country.

7. Shipping Address

Please ensure that all shipping information is accurate before placing your order.

Atelier Estorninho cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Shipments

We take great care in packaging every order. If your order arrives damaged or appears to be lost in transit, please contact us at atelierestorninho@gmail.com as soon as possible so that we can assist you.

9. Returns and Refunds

For information regarding returns and exchanges, please refer to our Return Policy.

10. Contact Us

If you have any questions regarding shipping, please contact us at:

atelierestorninho@gmail.com

Atelier Estorninho reserves the right to update this Shipping Policy at any time without prior notice. Any changes will be reflected on this page.